Synopsis
On February 21, Adani Electricity Mumbai Ltd. earned recognition as India's premier power utility from the Ministry of Power, excelling in performance and customer service for the third consecutive year, including an A+ grade in the CSRD report.Key Takeaways
- Adani Electricity recognized by Ministry of Power.
- Achieved A+ rating in CSRD report.
- Serves over 3 million consumers in Mumbai.
- Exemplifies financial stability and customer service.
- Innovative solutions for enhanced consumer experience.
Mumbai, Feb 21 (NationPress) Adani Electricity Mumbai Ltd (Adani Electricity) has been acknowledged as India's leading power utility by the Ministry of Power based on two independent criteria: performance excellence and customer service excellence.
For the third consecutive year, Adani Electricity has attained the top position in the 13th Integrated Rating Exercise by the PFC, showcasing its strong financial stability.
Moreover, it has garnered an A+ grade, the highest rating, in the Consumer Service Rating of DISCOMs (CSRD) Report for FY 2023-24 by the REC, reaffirming its leadership in consumer service delivery.
"These dual recognitions reflect Adani Electricity’s unwavering commitment to providing reliable, sustainable, and customer-focused power solutions," the company stated.
The integrated rating and ranking of power distribution utilities by the PFC, which operates under the administrative control of the Ministry of Power, serves as the primary evaluation mechanism for utilities' financial and operational performance in India. It assesses utilities based on financial sustainability, performance excellence, external environment, and other critical operational factors.
The CSRD report, now in its fourth edition, emphasizes consumer service excellence by evaluating utilities across essential areas such as operational reliability, connections and other services, metering, billing and collections, and fault rectification and grievance redressal. This encourages utilities to continually enhance customer satisfaction.
Adani Electricity, which caters to over 3 million consumers in Mumbai, is one of only six DISCOMs nationwide to achieve an A+ rating in the CSRD report.
It excelled notably in operational reliability and grievance redressal, underscoring its exceptional consumer responsiveness. Adani Electricity’s innovative approach includes achieving 100 percent compliance in timely outage alerts and facilitating over 87 percent digital bill payments. In the Integrated Rating Exercise, Adani Electricity showcased outstanding financial management, robust debt service coverage, and operational efficiency, cementing its position as India's most financially robust utility.
"For Mumbai residents, these recognitions assure services from India’s most financially sound and customer-centric utility, leading to fewer outages, quicker grievance resolution, transparent billing, and convenient digital payment systems," the company stated.
At a national level, Adani Electricity’s achievements illustrate how strong financial management and customer-focused services can propel India’s power distribution sector towards greater reliability, efficiency, and sustainability.
"Being recognised as India's leading utility in both financial sustainability and customer service excellence is both humbling and a source of immense pride," remarked Kandarp Patel, Managing Director of Adani Electricity Mumbai Ltd.
"These recognitions are significant as they underline our commitment to customer delight. We recognize that electricity is integral to daily life, empowering individuals, communities, and businesses. As we progress, we remain dedicated to adopting cleaner energy sources, innovating our services, and setting higher benchmarks. Our mission is clear: to deliver excellence, foster trust, and actively contribute to a greener and brighter energy future for India," he added.
