Synopsis
Andhra Pradesh Chief Minister N. Chandrababu Naidu has mandated that all state departments adopt the e-office system by the end of February, emphasizing the need for quicker file processing, especially for financial documents, and addressing public grievances effectively.Key Takeaways
- All departments to implement e-office by February end.
- Financial files need expedited processing.
- Grievance redressal quality must be reviewed.
- Public services like pensions and Anna Canteens to be monitored.
- Continuous training for government employees via Mission Karmayogi.
Amaravati, Feb 11 (NationPress) The Chief Minister of Andhra Pradesh, N. Chandrababu Naidu, on Tuesday instructed that every department should completely transition to the e-office system by the end of February.
He urged officials to accelerate the file clearance processes within the e-office framework and announced that an evaluation of the implementation would be undertaken to ensure adherence.
During a meeting with ministers and secretaries at the Secretariat, Real Time Governance Society (RTGS) CEO K. Dinesh Kumar presented the advancements in e-office file clearances across various departments.
The Chief Minister underscored the necessity of hastening file processing, especially for financial documents, which should not remain unresolved for long periods. Officials were directed to examine obstacles, pinpoint delays, and apply prompt solutions. Non-financial files must also be resolved without delay, with budget-related issues needing immediate attention.
CM Naidu expressed his concern regarding files that have been pending for durations of six months to a year, which he considered unacceptable. Dinesh Kumar reported that while some departments complete file clearances within an average of three days, others still face considerable delays.
The functionality of the public grievance redressal system was evaluated based on Service Level Agreement (SLA) performance, heatmap analyses, and low grievance reopening rates. The Chief Minister identified Revenue, Home, Panchayat Raj, and Civil Supplies as key areas of concern, stressing the necessity to fortify district-level administration.
He stated that merely passing on grievances does not constitute a solution and that the quality of grievance resolution needs to be systematically assessed. Other states have adopted grievance quality review systems, and Andhra Pradesh must implement similar measures. The effects of the Revenue Act on grievance redressal also warrant evaluation to ensure its efficiency, he remarked.
The Chief Minister pointed out vital government-public interaction points affecting public perception, such as pension distribution, Anna Canteens, paddy procurement, temple services, government hospitals, ration distribution, APSRTC services, and agricultural services like fertiliser availability.
Pension distribution will be assessed on a monthly basis, while Anna Canteens will be monitored weekly with feedback collected. The CM urged officials to ensure high-quality service delivery, leverage technology touchpoints, and utilise QR codes to gauge public satisfaction.
The Chief Minister stressed that the public is the primary stakeholder and must be treated with patience and respect. He also highlighted concerns that some officials efficiently distribute pensions while mistreating beneficiaries, which must be corrected.
CM Naidu delineated the Mission Karmayogi initiative, highlighting the importance of ongoing training for government personnel. An MoU has been signed with the Capacity Building Commission (CBC) to align with the AP Knowledge Society. The Karma Point System will be connected to performance evaluations, and the Global Institute for Good Governance (GIGG) will function as a knowledge exchange hub.
The future strategy involves expanding training programs and digital learning initiatives. He stressed that a comprehensive vision document and action plan have been established, with the Government of India providing external resources for training.
